At City Backpackers HQ, we want everyone to feel safe, happy, and most importantly, enjoy their stay with us. For this reason, we have house rules that our guests must abide by during their stay. By booking with us, you agree to our house rules and our terms and conditions.
No Drugs in the Hostel
We have a strict no-drugs policy. Anyone caught with drugs will be asked to leave immediately and will not be refunded. This is the only warning we will give.
No Smoking or Vaping Indoors
Queensland fire alarms are very sensitive. If the fire alarm is activated by smoking, vaping, candles, etc., caused by the guest, a fine of $1500 will be charged to you.
No Stealing
Anyone caught stealing items, belongings, or food from the kitchen or rooms that are not theirs will be evicted immediately. Keep your eyes on your things – we take no responsibility for lost or stolen items. If you are conscious of any valuables, we have baggage storage facilities available from $9 per week. Enquire at the reception for more information or assistance.
Respect Our Staff and Our Building
Please ensure you keep your belongings and room clean and tidy, as well as our kitchen and bathroom facilities. We ask that you clean up before you eat your food. If you take food outside to the terrace, remember to take the plates back to the kitchen and wash your dishes. Our staff are here to help you and ensure that you have an excellent stay with us. They are not here to tidy up your mess. We will not tolerate threatening or abusive language at any point during your stay here. Any abusive guests will be asked to leave and will not be refunded. Depending on the severity of the incident, we may contact local authorities.
Drinking
No alcoholic drinks are permitted on the premises. Alcohol will be removed from fridges and the bedrooms and returned to you at the end of your stay. There are lots of bars nearby the hostel within 50m from us.
No Visitors
Due to security and fire safety reasons in Queensland, we cannot allow visitors. Please visit your friends outside of the hostel. Our venue and facilities are for our guests with a current, active reservation only. Guests who let non-guests into the building will have their reservations cancelled with no refund.
Your Belongings Are Your Responsibility!
We take no responsibility for lost or stolen items. For more information, please see our Booking Terms and Conditions under Lost And Found.
Remember to Extend Your Stay
Let us know if you are planning on staying longer than your reservation. If you don’t book ahead, your bed may be sold to someone else. We have discounted weekly rates available. Enquire at the reception for more information.
Management Reserves the Right to Refuse Entry
Management reserves the right to refuse entry to any guest at check-in. We have the right to evict anyone for unlawful, inappropriate, or violent behaviour. If you refuse to leave when asked, you are trespassing and we will call the police.
By creating a booking with us, you agree to all of our house rules and understand that if you are caught breaking the house rules, you will be asked to leave immediately, and will not be refunded for any remaining balance of your stay. Depending on the severity, we may also block you from booking with us again and may inform other hostels in Brisbane of your actions. Any damage or fines caused by you or your guests will be charged to you