House Rules



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At City Backpackers HQ we want everyone to feel safe, happy and most importantly enjoy their stay with us. For this reason, we have house rules that our guests must abide by during their stay.
By booking with us, you agree to our house rules and our terms and conditions.


No drugs in the hostel

We have a strict no-drugs policy, anyone caught with drugs will be asked to leave immediately and will not be refunded. This is the only warning we will give.


No smoking or vaping indoors

Queensland fire alarms are very sensitive, if the fire alarm is activated by smoking, vaping or candles etc caused by the guest, the fine of $1500 will be charged to you.


No Stealing 

Anyone caught stealing items, belongings or food from the kitchen or rooms that are not theirs will be evicted immediately. Keep your eyes on your things – we take no responsibility for lost or stolen items.
If you are conscious of any valuables, we have baggage storage facilities available from $9 per week, enquire at the reception for more information or assistance.


Respect our staff and our building 

Please ensure to keep your belongings and room clean and tidy. As well as our kitchen and bathroom facilities. We ask that you clean up before you eat your food. If you take food outside to the terrace, remember to take the plates back to the kitchen and wash your dishes. Our staff are here to help you and ensure that you have an excellent stay with us. They are not here to tidy up your mess. We will not tolerate threatening or abusive language at any point during your stay here. Any abusive guests will be asked to leave and will not be refunded. Depending on the severity of the incident we may contact local authorities.


Drink in Moderation

We all enjoy a good drink now and then, but please drink in moderation, if your drinking becomes a problem or creates a disturbance, we will ask you to leave.

No alcohol past 11:00 PM on the terrace or communal areas, this is from Australian Licensing Laws, and anyone caught breaking this will be asked to leave with no refund.


No Visitors past 9PM

Visitors can come into the common areas with permission from the reception when accompanied by a guest.
Visitors must: State the reason for their visit and who they are here to see, provide their ID to the reception and leave the property by 9:00PM.

Visitors are not allowed to enter the dorm rooms or use the facilities at the hostel, i.e pool and showers.
Guests are responsible for their visitors, any damages or issues caused by a guest’s visitors may result in eviction without refund.

Using the facilities without a booking will incur a charge of $150.00, this will be charged to the guest if the visitor is unable to pay.

YOUR belongings are YOUR responsibility!

We take no responsibility for lost or stolen items. 

For more information please see our Booking Terms and Conditions under Lost And Found


Remember to extend your stay

Let us know if you are planning on staying longer than your reservation. If you don’t book ahead your bed may be sold to someone else.
We have discounted weekly rates available, enquire at the reception for more information.


Management reserves the right to refuse entry to any guest at check-in.

We have the right to evict anyone for unlawful, inappropriate, or violent behaviour. If you refuse to leave when asked, you are trespassing and we will call the police.


By creating a booking with us, you agree to all of our house rules and understand that if you are caught breaking the house rules will be asked to leave immediately, and will not be refunded for any remaining balance of your stay.

Depending on the severity, we may also block you from booking with us again and may inform other hostels in Brisbane of your actions.
Any damage or fines caused by you or your guests will be charged to you.